Me, Myself & I

The World the way I see it

Vmobile Call Centre Akwa Ibom

Posted by Luminus on February 21, 2006

Vmobile is recruiting for their call centre in Akwa Ibom, just follow this link and plug in the details of your CV if you are qualified. Read on to see the Job Description and the required skills.

Key Deliverables

  • Answer incoming calls
  • Resolution of customer queries
  • Deliver high levels of customer service (Quality)
  • Answer a targeted number of calls
  • Logging call information
  • Adherence to policy & procedure
  • Adhoc-Duties as defined by Management

Knowledge / Skills

  • Excellent communication skills
  • Customer centric
  • Flexibility
  • Commitment to meeting set goals
  • Patient
  • Empathetic
  • Excellent listening skills
  • Computer literate
  • Knowledge of GSM market
  • Ability to speak Pidgin English and a Nigerian language

Minimum Qualification / Experience

  • University Degree
  • At least 1 year of prior post-NYSC work experience. Previous customer service/call centre experience would be an advantage.
  • Ability to speak more than one Nigerian Language would be an advantage.

Personality Traits

  • Team Player
  • Humility
  • Keen and eager to learn
  • Ability to work under pressure
  • Considerate (shows consideration & sympathy to others)
  • Socially confident (is confident with people)
  • Detail Conscious (meticulous, precise, accurate)
  • Dependable (hardworking, conscientious, trustworthy)

Good Luck!

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9 Responses to “Vmobile Call Centre Akwa Ibom”

  1. AMECHI JAMES ODY said

    I intend to contribute my little experience to the development of ict in this country and am equally eager to learn new innovations and designs.
    Thanks for your time.

  2. ADEBAYO Folorunso said

    I wish to develope a career in an IT based organization where the skills I acquired in French language could be a contributive factor to the development the Organization .
    Thank you.

  3. Awani Roli said

    i tried to send my c.v to ur web site, it”s all to no avail, please how do i send it

  4. okon emmanuel eteyen said

    its all about service delivery and customer satisfaction in a competitive IT-driven market.Efficiency is what i’ll offer to them with the resources available…..its all about them.

  5. ihesiulor ngozi said

    i want to have a career in an IT basedenviropnment.hopr i will be given the chance

  6. IN THE WORLD OF COMPETITION ONLY THOSE WHO UNDERSTAND THAT THEIR CUSTOMERS DETERMINES THIER SUCCESS WINS. SATISFY THE CUSTOMER AND YOU’LL BE THE KING OF THE MARKET.

  7. only if you will satisfy the customers then the market is yours

  8. Isaiah Udoh said

    ok

  9. Isaiah Udoh said

    In a competitive environment, customer’s satisfaction should be the watch word. I wish to deliver if given the opportunity.

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